If you have been unable to resolve your problem, and you are eligible for support, you should prepare the following information. The more detailed the information, the easier it will be to track down the problem.
The version of webMathematica you are using (e.g., webMathematica 2.0).
The version of Mathematica you are using (e.g., Mathematica 4.2).
Your computer operating system version (e.g., Windows 2000).
The servlet engine you are using.
The HTTP server you are using (if applicable, e.g., Apache).
A one- or two-line summary of the problem, including any steps that may be necessary to reproduce it.
In addition, for installation problems, the following items will be very useful.
A copy of the initial HTML page.
A copy of the servlet log file.
This information should then be supplied with any request for support.